Frequently Asked Questions

Do you sell physical and digital products?
Yes. Crafted Wishes Studio offers both physical products and digital downloads. Each product page clearly states whether the item is physical or digital.

How do digital downloads work?
Digital products are delivered electronically. No physical item will be shipped. After your purchase is completed, you’ll receive access to your files through the digital delivery method used by our store.

Can I personalize my order?
Yes, selected products can be personalized. If personalization is available, you’ll see an option on the product page to enter names, dates, messages, or other requested details.

Can I change personalization after ordering?
Contact us as soon as possible. If production has not started, we may be able to update your personalization details, but changes cannot be guaranteed.

How long does shipping take?
Processing and shipping times depend on the product and destination. Available shipping options and estimated delivery information are shown during checkout where applicable.

How can I track my order?
If tracking is available, you’ll receive tracking information once your order has been processed and shipped.

Can I return a personalized product?
Because personalized products are made specifically for you, they may not be eligible for standard returns unless the item arrives damaged, defective, or incorrect. Please review our refund policy for full details.

Can I get a refund for a digital product?
Because digital files are delivered electronically, refund eligibility may differ from physical products. If you experience a problem with your files, please contact us for assistance.

Can I share or resell digital files?
Usage rights may vary between products. Please check the product description and any included license information before sharing, redistributing, or using files commercially.

What if I have a problem with my order?
Please contact Crafted Wishes Studio through our Contact Us page and include your order number and a description of the issue.