Refund Policy

At Crafted Wishes Studio, we want you to feel confident when shopping with us. Because we offer both physical products and digital downloads, refund eligibility depends on the type of product purchased and the circumstances of the order.

Please review this policy carefully before placing your order.

Physical Products

If you receive a physical product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

Your order number
A clear description of the problem
Photos of the product
Photos of the packaging when relevant
Any other information that may help us understand the issue

Once the information has been reviewed, we will let you know what resolution may be available.

Depending on the situation, this may include a replacement, partial refund, full refund, or another appropriate solution.

Personalized & Custom Products

Personalized and custom-made products are created specifically according to the information submitted with your order.

Because of this, customized products generally cannot be refunded, returned, or exchanged because of:

Change of mind
Incorrect name or spelling provided by the customer
Incorrect dates or personalization details submitted by the customer
Incorrect logo or artwork uploaded by the customer
Customer-selected logo placement
Customer-selected size or design preference
Changes requested after production has already started

Please carefully review all personalization details before completing your order.

If we make an error in producing your customized item, please contact us with photos and your order information so we can review the issue.

Digital Downloads

Because digital products are delivered electronically and cannot be physically returned, digital download purchases are generally non-refundable once the files have been delivered or made available for download.

This includes products such as:

PNG files
SVG files
Printable wall art
Templates
Sublimation designs
Digital artwork
Other downloadable files

Please carefully review the product description, file format, dimensions, compatibility information, and included files before purchasing.

If you experience a technical issue with your digital download, contact us and we will make reasonable efforts to help you access the files.

Duplicate Digital Purchases

If you accidentally purchase the exact same digital product more than once, please contact us with your order details.

We will review the situation and determine whether a refund may be appropriate.

Change of Mind

Refunds are generally not available for:

Change of mind
Purchasing the wrong digital design
Purchasing the wrong size or style when the correct information was shown before checkout
Deciding that you no longer need the product
Compatibility issues that were disclosed in the product description
Digital files that have already been delivered

Please review product details carefully before completing your purchase.

Damaged or Defective Physical Products

If your physical order arrives damaged or defective, please contact us promptly.

We recommend including clear photographs showing:

The full product
The damaged or defective area
The shipping packaging
The shipping label when relevant

This helps us review the situation more efficiently.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us with your order number and photos of the item received.

We will review the order and advise you on the appropriate next steps.

Missing Items

If part of your order is missing, first check whether your order was shipped in multiple packages.

If you still believe an item is missing, contact us with your order number and details of what was received.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once:

Processing has started
A personalized product has entered production
A physical order has already shipped
A digital product has already been delivered or made available

If cancellation is still possible, we will let you know.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the order.

Once a refund has been processed by Crafted Wishes Studio, your bank or payment provider may require additional time before the funds appear in your account.

Processing times vary depending on the payment provider and financial institution.

Shipping Charges

Original shipping charges are generally non-refundable unless the refund is being issued because of an error on our part or another situation where we determine that shipping should also be refunded.

Return shipping costs, if applicable, will depend on the reason for the return and the circumstances of the order.

Packages Marked Delivered

If carrier tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location
Ask household members or neighbors
Check with your building reception or mailroom
Contact the shipping carrier using your tracking number

If the package still cannot be located, contact us and we will help you review the available tracking information.

A package marked as delivered by the carrier does not automatically qualify for a refund.

Shipping Delays

Shipping and carrier delays do not normally qualify for a refund when the order has already been shipped and is still in transit.

Delivery estimates are not guaranteed unless specifically stated otherwise.

Please refer to our Shipping & Delivery page for additional information about delivery times and tracking.

Refund Abuse or Fraudulent Claims

Crafted Wishes Studio reserves the right to refuse a refund request when there is reasonable evidence of fraud, abuse, repeated misuse of the refund process, or false information relating to an order.

How to Request Help

If you believe your order qualifies for a refund or you need assistance with a problem, please contact Crafted Wishes Studio through our website.

Website:
https://craftedwishesstudio.com/

When contacting us, please include your order number and as much relevant information as possible.

Policy Updates

We may update this Refund Policy from time to time to reflect changes to our products, store operations, or applicable requirements.

The version published on our website at the time of your request will be used when reviewing your situation.

Thank you for shopping with Crafted Wishes Studio.