Returns Made Clear & Simple
Find helpful guidance about returns, exchanges, personalized products, digital downloads and order issues at Crafted Wishes Studio.
Understanding Return Eligibility
Return and exchange eligibility can depend on the type of product purchased, whether the item was personalized, and the circumstances surrounding the request.
Standard Physical Items
Eligible non-personalized physical items may qualify for return or exchange according to the store’s current refund policy and the condition of the item.
Custom & Personalized Items
Products created using names, dates, messages, initials or other customer-specific details may have limited return eligibility.
Digital Downloads
Digital products are delivered electronically, so refund eligibility may differ from physical products once access or delivery has occurred.
Need to Request a Return or Exchange?
If you believe your order qualifies for a return, exchange, replacement or other resolution, contact us before sending anything back.
Send us your order number and a brief explanation of the issue.
If relevant, include clear photos showing damage, defects or an incorrect item.
Please do not return an item until return instructions have been provided.
If your request is approved, follow the instructions provided for the next step.
Personalized Products May Not Be Eligible for Standard Returns
Because personalized items are created using details submitted specifically for your order, they may not qualify for a standard change-of-mind return. If the item arrives damaged, defective, incorrect, or there is another issue covered by the store policy, contact us so the situation can be reviewed.
Digital Products Have Different Refund Considerations
Digital products are not shipped physically and may be available for access or download shortly after purchase. Because of their electronic nature, return and refund eligibility can differ from physical merchandise.
If a file is missing, corrupted, inaccessible or you experience another genuine issue with your digital purchase, please contact us for assistance.
Visit Digital Download Help →Damaged, Defective or Incorrect Order?
If something is wrong with your order when it arrives, contact us as soon as reasonably possible so we can understand the issue.
Take Clear Photos
Photograph the product, packaging and issue clearly where applicable.
Include Your Order Number
This helps us identify the purchase and understand which product is involved.
Describe the Problem
Tell us what happened and what appears damaged, defective or incorrect.
Wait for Support
We’ll review the information provided and explain the available next steps.
Returns & Exchanges FAQs
Can I return a personalized product? +
Can I return a digital download? +
Should I send an item back before contacting you? +
What if I receive the wrong item? +
What if my order arrives damaged? +
Can I exchange an item for something else? +
Please Review Our Refund Policy for Full Terms
This page is designed to provide helpful general guidance. The store’s official Refund Policy contains the current terms that apply to returns, refunds, exchanges and related requests.
Tell Us What Happened.
Contact Crafted Wishes Studio with your order number and details about the issue so we can help you understand the available next step.